Monday, August 09, 2010

Monday Writers Craft Online: Don't Use Verio

If you want to put your work online, you'll need a domain name.  My advice is: never use VERIO.

I bought a 1 year subscription to a domain name for a friend's birthday two years ago.  When it expired, Verio pushed through a second credit card transaction - even though I had not authorised it.

I emailed Verio and found that Verio has lots of ways to accept your money, but it does not respond to customer service email.  I sent more than a dozen messages, and received no response. Luckily as I had kept all my documentation, and my bank had renewed my credit card, I managed to refute the charge.

This year they are trying AGAIN to force a payment through. I have had over two dozen messages.  I ignored the first lot, then responded with the DO NOT RENEW message they suggest but it's been 4 days and THE EMAIL STILL KEEPS COMING!

So my advice is, whatever you do, don't buy a domain name through VERIO.

Update: the day this post went up I received a tweet from Verio support asking for details.  Then more tweets and email.  Today I wrote to them and said this,

I've sent you Twitter messages with the report number and the domain name.

Listen, this should have been sorted a year ago.  It wasn't because I got no response from your customer support.  I had to spend hours gathering my paperwork and presenting it to my bank.  I had to take time off work too.

You are only interested in talking to me now because I made this problem public, and the post was read by a few thousand people.

You've got what you need to do your internal paperwork.  Now please stop tweeting at me, or sending me email.  The time for fixing the problem is way past, and I am not wasting any more time with Verio.  

Sarky?  Maybe.  I just can't be bothered with companies who ignore customers until there's a stink.  And you know what?  They still haven't apologised for ignoring my previous email messages, for trying to force through payment without my permission, or for wasting my time!   


Brian said...

Thanks for the tip! We have been happy with GoDaddy!

Chet said...

I use

~CovertOperations78~ said...

Wow! Sounds like a real con job, this one. Thanks for the tip! I hope the people at Verio read this!

Cezar and Léia said...

oh Ellen it's really a "headache"!
Glad to know the bank manager did the right thing in this case, and thanks a lot for this alert, this hint!
Have a nice week,
purrs and love
Luna and mommy Léia

We love Luna

Hannah and Lucy said...

What is there not to understand to 'I don't want to renew' - it's like stealing your money

The Oceanside Animals said...

I've had mine through NameSecure for years, but there are many options now. Thanks for the info about Verio!


Good advise!



Mishkat said...

Thanks for letting us know - this sounds like such a hassle! Can't believe you have over two dozen messages but they refuse to answer e-mails sent TO them. It sounds like they need less computers and a few more customer service people.

Mishkat said...

P.S. I just noticed that you gave us an award - thank you so much! We don't have that one, and I would love to do it (it may take me a while, though!)

Admiral Hestorb said...

That is HORRIBLE!!! I use GoDaddy and so far so good but i will remember the warning and tell others who mention it.

By the way, I responded to the awardie. :-) (The Admiral)