Saturday, October 15, 2011

LIM Frus And Blur

I am celebrating because I have just managed to beat the system.  Yes, I have disconnected one of my two telephone lines.  It's a miracle.

I used to have phone and fax lines, but in the last year or two, we just haven't used the fax line at all.  And as I'm paying rent every month for that line, I called Malaysia Telekom to ask what I had to do to cancel it.

"Well," said the girl, "You need to bring your passport, a letter with your company chop (local slang for stamp), a Telekom bill and of course company documents: your Form 40, Form......"

"That's all the stuff I gave you when I registered this line," I said.  "Why do you need it all again?  How about I prove who I am, and you look up the rest of the paperwork you have on file?"

"It's POLICY," says the girl haughtily.  This is a typical response here in Malaysia from bean counters and paper pushers who enjoying piling up red tape.

I collected the paperwork which took about an hour.  As the nearest Telekom office is 40 minutes away, I knew I was in for wasting a whole morning.  It was a day before a public holiday, Raya, and it was supposed to be business as usual.  However, knowing how Telekom work, or rather don't, I called to make sure they were open.

"Yes we are open!" the girl said.  So I went and they were closed.  My pal Bernard reported he had exactly the same problem.  You can imagine the depths of our language. 

I went again about 10 days ago.  This time I was told to fill out an extra form.  Then I was whisked to see Ms Mika, who promptly chucked the form out saying, "That's not the one you need to fill up."  She eyed the stack of papers I was carrying with awe and said, "What's that for?"

"It's my passport, Form 40, and so on," I say.

"But you don't need all that!" says Ms Mika.  "Just show me proof of identity and a letter and it's done."

She was true to her word.  It took less than 5 minutes and went without a hitch.

Ms Mika is wonderful.  But seriously, having wasted so much time and energy, I could have cheerfully murdered her.  I guess that's human nature.

PS Frus is local slang for frustration, the feeling everyone in Malaysia feels when dealing with any kind of paperwork, and blur is slang for stupid or switched off people.

22 comments:

dArtagnan Rumblepurr/Diego Hamlet Moonfur said...

Rumblemum could never live in Malaysia. That would drive her crazy!!

rozni said...

I admit to having a phobia when dealing with Malaysian officialdom. It's like they actually enjoy making a mess of your day.

But I heard from an employee that it also goes on in the office, clerks get rapped if they punch holes in documents a fraction of an inch wrong...

Live Out Loud said...

Yikes - I could NOT handle that. Glad it's all taken care of - and good luck with the next thing you'll have to take care of.

(Can't you release the cats on them next itme? That would be awesome.)

Mumsy's Place said...

Now I would not like going through something like that. Sounds like they all need to get together and learn what is needed and what is not needed. Hugs

Huffle Mawson said...

Hufflemum would go insane with that kind of work!

Mango said...

Yikes! That is so awful, but, sadly, not hard to imagine.

Mango Momma

Simba said...

Oh, Grrrrr, so maddening!!!

Hannah and Lucy said...

If we lived in Malaysia we think mum would use some naughty words!
Luv Hannah and Lucy xx xx

Brian said...

Well at least it is done and you no longer have to worry about it! Enjoy your weekend!!!

Old Kitty said...

Hoorah for Ms Mika!! Have a great weekend! Take care
x

Gattina said...

You comfort me, I thought I was the only one having these kind of problems ! administration apparently is the same in the whole world !

Whisppy said...

Ah. I see you're enjoying being in Malaysia, eh? ;)

neri said...

oh Ellen! i am so sorry! it really is 'frus' when it comes to dealing with these things! if it were easy we wouldn't believe it haha. it'd be a miracle, that!

GRAƇA said...

We were on vacation so it's not the vieemos visit, but now we come home and want a good week
Turrinhas girlfriend
Kika

meowmeowmans said...

Wow, that is CRAZY! We're sure glad you got that taken care of, though! :)

Ramblingon said...

I hate that you went through all of that but I love the tellig of the story for us. xoxoxo

Ramblingon said...

Oh this is me, the Admiral's mom. I forgot to log out.

Marg said...

Oh I hate stuff like that. It all takes so much time and patience. Good for you to get that done. Hope you have a super week.

Mary said...

It's a shame you were given such a run-around, but I guess all's well that ends well. I hope you have a great day. Blessings...Mary.

Boo-Bah AKA Iris said...

That would surely give me a serious headache!

I agree with Gattina this kind of thing happens everywhere.

I could tell you a story about my a/c but it's too long and not solved yet!

Splendid Little Stars said...

Definitely frus and blur exit here in the good ole USA! I feel your pain!

~Covert_Operations'78~ said...

Definitely frus giler, Ellen! The Streamyx, waterworks and telecomms people are the leading causes of premature aging and balding in Malaysians.